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Help transact your business
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Register you for a website service
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Respond to your inquiry
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Conduct a survey
Also, certain features of our website are secured, and require identifying information and use passwords to access customer accounts or other secured information.
In all cases, your decision to provide us with personal information is voluntary, and such information will only be used to help transact your business or respond to your questions.
Array Ink Europe Ltd and its affiliated companies do not disclose any personal information obtained from our site visitors without their consent to any unaffiliated third party for purposes unrelated to servicing their requests, unless required to do so by law or other regulatory authority. Information provided in a request for service or information is forwarded to the Array Ink Europe Ltd affiliate or business that will respond to the request. Your requests for brochures or other information may be forwarded for processing to an independent mail fulfillment firm. Array Ink Europe Ltd use an independent review company for obtaining customer feedback, reviews obtained from clients will only be published with the clients permission.
Many visitors to our site wish to remain appraised of new products and services and opportunities. In that case, you may request to receive e-mail messages from us by so indicating and providing your e-mail address on the forms provided. In addition, we may maintain records of access by our registered users to the secured features of our website.
We employ technologies intended to safeguard the transmission of your personal information through this site although no website guarantees 100% security. A "secure connection" is established using Secure Socket Layer protocol (SSL) whenever you send or receive personal data. This encryption scrambles your personal information as it travels over the Internet from your browser to our secure Web server. This Array Ink Europe Ltd website prohibits personal information to be transmitted unless a secure connection can be established. You may set your browser preferences to alert you every time you submit a non-encrypted form.
Please note that unless indicated, general e-mail sent to Array Ink Europe Ltd is NOT secure. You will always have the option of submitting information by phone or regular mail.
You may request details of personal information which we hold about you under the EU GDPR (REGULATION (EU) 2016/679). If you would like a copy of the information held on you please email us at [email protected].
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at [email protected]. We will promptly correct any information found to be incorrect.
If you wish to request that we remove your data from our databases, please email us at [email protected]. We will promptly remove your data from our systems and provide confirmation that we have done so.
Our use of cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The cookies do not contain sensitive information. By using this site we will take it to mean that you are happy to accept our use of cookies.
The cookies used on this website serve a variety of functions. There are cookies required for the proper operation of this website and cookies used for monitoring visitor behaviour, cookies that magically vanish when you close your web browser and cookies that stay on your computer/device, sometimes for months in order to understand that you are a returning visitor.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Website operation cookies
There are several cookies used on the site to ensure proper operation which are used to remember your actions within your visit e.g. what you put into your shopping basket. These cookies are deleted when you close your web browser. Additionally, in order to allow us to inform you of the cookies used on this website, but only inform you once, we need to log your visit and to do that we apply a cookie to your device. This cookie will stay on your computer for 12 months beyond your last visit so that you don’t have to look at our message again.
Visitor behaviour cookies
The site uses a number of Google Analytics cookies for the purpose of visitor behaviour analysis, allowing us to improve our website and understand where our visitors come from; some of which will disappear when you close your browser, the others remaining on your computer/device for some months. If you want to learn more about these cookies, please review Google’s privacy policy.
To better understand your use of the site and to allow us to make improvements, our site may use a survey tool. This survey needs to track your question responses and so uses a cookie which will remain on your computer in order to know if you have completed the survey before.
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome)
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
The table below lists the types of cookies we collect and what information they store.
| COOKIE type | COOKIE Purpose |
|---|---|
| Essential operation | These cookies are required to allow us to operate the shopping cart functionallity. For example when adding products to your cart or wish list so the website remembers who added the product and enables you to chekc out successfully. |
| Performance & analytics | We use these cookies to analyse how the website is being used or is performing. We use this information to maintain, operate and continually improove our services to you. |
| Functional | These cookies are required to enable us to remember you when you leave our website and save you the time of locating the products that you were looking at. These cookies mean that we can also remember how you have customized your prefered experience with us. |
| Targeting/advertising | We use these cookies to serve adverts that may be relevant to you and you and your interests. This information may also be used for frequency capping purposes which means that we do not display the same advert to you |
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Please download a full copy of Array Ink Europe Ltd GDPR compliant privacy policy here.
Comitted To Secure Transactions
We are committed to keeping your privacy and online security at the heart of our payment system. We do not, therefore, take payments over the phone or keep any of your card details within our online or offline systems.
We are fully PCI compliant and all credit and debit card transactions take place on SagePays' secure server within their secure payments environment.
We also offer PayPal as a payment option, PayPal has become the de facto simple and secure payments system for personal and business transactions. Please be aware that if you elect to pay using PayPal, all transactions will be converted to GBP (£) on our webshop before being transferred out to the PayPal Secure payment server for completion.
